Trust & Safety
Your peace of mind is our priority
We understand that inviting someone into your home to work on your personal devices requires trust. That's why we've built our service on transparency, professionalism, and security.
Our Commitment to You
DBS Checked Staff
All our technicians hold enhanced DBS (Disclosure and Barring Service) certificates. This means we've been thoroughly background-checked by the UK government, giving you peace of mind when we visit your home.
- Enhanced background checks completed
- UK government verified certificates
- Photo ID badges worn at all times
Comprehensive Insurance
We carry comprehensive insurance that covers your devices while in our possession—including during collection, transit, repair, and return delivery.
- Full coverage during collection & transit
- Device protection while in our care
- Return delivery insurance included
Microsoft Certified Professional
Our lead technician is a Microsoft Certified Professional with multiple certifications in cloud architecture, DevOps, and cybersecurity. Your devices are in expert hands.
- Azure Solutions Architect Expert
- DevOps Engineer Expert
- Security Engineer Associate
- Administrator Associate
GDPR Compliant
We take data protection seriously and comply fully with UK General Data Protection Regulation. Your personal information and privacy are always respected.
- Full UK GDPR compliance
- Data protection policies in place
- Secure data handling procedures
- No unnecessary data access
Data Protection Promise
We understand that your computer contains personal and sensitive information. Here's our commitment to you:
We Only Access What's Necessary
We only access files and programs required to diagnose and fix your specific issue. Your personal documents, photos, and private data remain with you.
Secure Storage During Repair
Your device is stored securely in our locked, alarmed premises while being repaired. We never leave client devices unattended or in insecure locations.
No Data Sharing
We never share, copy, or transfer your data to third parties. Your information stays with you, always.
Transparent Pricing
No hidden fees, no surprises. Our pricing is clear and upfront.
Fixed Price
99 GBP
Collection & diagnosis
Pickup & drop-off included
Parts
Quoted upfront
before any work
If Not Fixable
50 GBP
Flat fee
Collection included
* Parts and components are charged separately. All prices confirmed before work begins.
30-Day Repair Warranty
We stand behind our work with confidence. All repairs come with a comprehensive 30-day warranty covering both parts and labour.
Full Coverage
Both parts and labour are covered
Quick Resolution
If the same issue recurs within 30 days, we'll fix it at no extra charge
Questions About Our Service?
We're happy to answer any questions about our services, security practices, or credentials.