How It Works
Getting your computer fixed has never been easier. No need to unplug cables or travel to a repair shop. We come to you.
Book Your Collection
Book your collection online in just a few clicks. Simply fill out our booking form with your details, device information, and preferred collection time. Evening and weekend slots are available to fit around your schedule.
- Online booking takes less than 5 minutes
- Evening and weekend appointments available
- No payment required upfront
We Collect Your Device
Our DBS-checked technician arrives at your door at the scheduled time to collect your device. There's no need to unplug cables or worry about packaging. We'll handle everything safely and professionally.
- Professional, friendly technician
- No unplugging required
- We provide all packaging and handling
- You'll receive a collection receipt
We Diagnose & Fix
Your device is taken to our workshop where our Microsoft-certified technician performs a thorough diagnosis. We'll contact you to explain the issue and provide a quote for any parts needed before proceeding with repairs.
- Full diagnostic report
- No repair work without your approval
- Transparent pricing for any additional parts
- Most repairs completed within 24-48 hours
We Return Your Fixed Device
Once your device is repaired and tested, we arrange a convenient time to return it to you. We can even reconnect everything if needed, so you can get straight back to work or play.
- Fully tested before return
- Reconnection service available
- Payment collected on delivery
- 30-day warranty on all repairs
Typical Timeline
*Timelines may vary depending on parts availability and repair complexity
Frequently Asked Questions
Do I need to unplug my computer?
No! That's one of the key benefits of our service. We'll carefully disconnect your computer and reconnect it when we return it. You don't need to touch a single cable.
What if my computer can't be fixed?
If your device is beyond repair or parts would be uneconomical, we'll explain why and charge a flat £50 fee for the collection, diagnosis, and return service.
Is my data safe?
Absolutely. We take data protection seriously and comply with UK GDPR regulations. Your data is never accessed unless required for the repair, and we're happy to discuss any specific concerns.
What areas do you serve?
We currently serve Cobham (KT11), Oxshott (KT22), Ashtead (KT21), Fetcham (KT22), and Great Bookham (KT23-24). If you're nearby but outside these areas, please contact us to discuss.
Do you offer emergency or same-day service?
While we can't guarantee same-day turnaround, we do offer emergency collection slots. Contact us directly if you have an urgent requirement.
Ready to Get Started?
Book your collection today and experience the convenience of our door-to-door service.
Book My Collection