Privacy Policy

1. Introduction

PC Fix Express ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer repair services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a small business serving Surrey Hills area, and we take your privacy seriously. We collect only the information necessary to provide our services to you.

2. Information We Collect

2.1 Personal Information

We may collect personal identification information (Name, email address, telephone number, home address) from you in various ways, including when you:

• Book a collection through our website or by phone
• Fill out a contact form
• Communicate with us via phone, email, or text
• Provide information about your device and the issue you're experiencing

2.2 Device Information

To repair your device, we need access to it. This may include:

• The physical device (laptop, desktop, tablet, etc.)
• Access to the operating system (with your credentials)
• Access to files necessary to diagnose and repair the issue

2.3 Technical Data

When you visit our website, we may automatically collect certain technical data:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide services: To diagnose, repair, and return your device
• To communicate: To arrange collection/delivery, provide updates, and discuss the repair
• To process payments: To send invoices and receive payment for services
• To improve our services: To understand customer needs and enhance our offering
• To comply with legal obligations: To maintain records as required by UK law

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure storage of customer records
• DBS checked technician for your safety
• Careful handling of your devices and data while in our possession
• Secure deletion of any temporary copies of your data

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Data on Your Device

We respect that your device contains your personal files, photos, documents, and other sensitive information. We commit to:

• Only access files necessary to diagnose and repair your device
• Not copy, share, or view your personal files beyond what is needed for the repair
• Maintain confidentiality of any information we encounter while repairing your device
• Recommend backing up important data before any repair work

2.6. Data Retention

We retain customer information for the following periods:

• Customer contact details: Retained for as long as you remain a customer or until you request deletion
• Service records: Retained for 6 years (UK tax requirement)
• Communication records: Retained for 2 years

After these periods, or upon your request, we securely delete your personal information.

7. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request we limit how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to our processing of your data

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use "cookies" to enhance user experience. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the website may not function properly if you do so.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such third-party websites. We encourage you to read the privacy policies of every third-party website you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the new version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: